Directed products come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Directed warranties vary from product to product and are provided in addition to your rights under the New Zealand Consumer Law.

Directed warrants that their products are free from defects in material and workmanship for a period of 12 months from the date of purchase or for the period stated on the packaging. Warranties are only valid where you have used the product in accordance with any recommendations or instructions provided by Directed.

Directed warranties exclude defects resulting from alterations of the product, accident, misuse, abuse or neglect.

In order to claim a warranty against a Directed product, you must return the product to the retailer from which it was purchased or if that retailer is part of a National network, a store within that chain, along with satisfactory proof of purchase. The retailer will then return the goods to Directed. Directed will repair, replace or refurbish the product at its discretion. The retailer will contact you when the product is ready for collection. All costs involved in claiming Directed warranties including  the cost of the retailer sending the product to Directed, will be borne by the customer.